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Frequently Asked Questions

general

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JEMSC is an on-demand home services platform that connects customers with verified professionals for cleaning, kitchen assistance, laundry, and other household services.
JEMSC is expanding across multiple cities. Enter your location in the app to check service availability in your area.
Simply enter your mobile number, verify it using the OTP, and complete your profile to start booking services.
Yes. Every JEMSC partner undergoes identity verification, background checks, and professional training before joining the platform.
You can contact us through the Help & Support section in the app or email us at info@jemsc.in.

booking

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Select your desired service, choose your address, preferred date and time, then confirm your booking.
Yes. You can either book an instant service or schedule it for a future date and time.
Yes. You can cancel your booking before the service starts. Cancellation charges may apply depending on the cancellation time.
Once your booking is confirmed, you can track your assigned partner in real time through the app.
You will receive live updates in the app. If the delay is significant, you may contact support for assistance.

payment

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We accept UPI, Credit Cards, Debit Cards, Net Banking, Digital Wallets, and Cash (where available).
Yes. All transactions are processed through secure and trusted payment gateways with industry-standard encryption.
Yes. A digital invoice will be available in the app after your booking is completed.
Eligible refunds are processed according to our Refund Policy and are usually credited within 5???7 business days.
No. All applicable charges are displayed before you confirm your booking.

partner

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Download the JEMSC Partner App, complete the registration process, upload the required documents, and finish the verification process.
You need a valid Aadhaar Card, PAN Card, Bank Account Details, and any other documents requested during registration.
Once you are online, nearby booking requests will appear instantly in your Partner App with the option to accept or reject them.
Earnings are credited to your wallet after successful job completion and can be withdrawn according to the payout schedule.
Yes. Partners can set their preferred work location, service radius, and online availability directly from the Partner App.

service

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JEMSC offers Home Cleaning, Bathroom Cleaning, Kitchen Assistance, Laundry, Dish Washing, Party Cleanup, Fan Cleaning, and many more household services.
Please ensure someone is available at the service location and provide access to the required area.
Depending on availability, you may be able to request your preferred service partner for future bookings.
Please report your concern through the app or contact customer support. We will review the issue and work towards a suitable resolution.
This depends on the selected service. The app will clearly mention whether cleaning supplies are included or should be provided by the customer.